Virgin Media customers fuming as technical chaos continues after outage

Thousands of Virgin Media customers were dumped offline this week as the network was hit with outages across the country.

The service was resurrected and Virgin Media said the issue was fixed, however it appears many people are still struggling to get a decent connection.

According to the telecoms provider, the outage on Monday wasn’t caused by increased demand during the lockdown or the capacity of its cable network.

‘An intermittent broadband issue that started yesterday evening was fixed in the early hours of this morning,’ a spokesperson from the company said today.

‘This was not caused by increased usage or a lack of capacity.’

‘We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused.’

But even now, two days after the fact, many can’t get a good enough connection to work, stream or play video games.

Virgin told customers on social media that they should try a reboot this morning to fix the problem, but some say they have done this and are still having issues.

The company is trying to respond to affected users on Twitter. Metro.co.uk contacted Virgin Media again this afternoon and the company maintains there is no current issue with its network.

People leaving feedback on Downdetector this morning said their connection was still ‘off and on’ with one saying they were going to have to be ‘extra creative today’ when homeschooling their child.

Are you a Virgin Media customer still having problems with your connection? Let us know in the comments section below.

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